top of page

Benefits of a Consistent Delivered Process

  • All Team Members are on the same page

  • Better understanding of their role and the roles of others.

  • Customer's receive a more consistent buying experience.

  • Improves overall CSI

  • Your new hires become productive faster

​

​

At Simply Smart we believe that more is not always better when it comes to training and have developed a simple and effective approach to developing and delivering content. 

Whether you have existing content or you need to have your vision documented and content built, Simply Smart can assist you in getting back to basics or taking your training to a new level. Every Simply Smart Training Platform is pre-loaded with our proven approaches to delivering a professional sales and service experience to the customer.

​

Below you can see an overview of the sales curriculum and some key topics of each chapter.

The Simply Smart Sales Excellence Process Training Series

Screenshot 2025-02-09 at 5.57.56 PM.png

   Sales Excellence Process Training Series is our time tested and proven approach to sales.This basic Sales Approach      is pre-loaded allowing you to hit the ground running.

​

   The Steps outlined in the course are as follows:

​

  • Step 1 - THE Greeting

    • First Impressions​​

    • Value Propositions

    • Trust and Respect

    • Building Rapport

  • Step 2 - Confirming the Drivers

    • Identifying the Drivers

    • Confirming Needs

    • Active Listening Skills

  • Step 3 - Vehicle Selection / Presentation

    • Selecting the Right Vehicle​

    • Inventory Sources

    • Components of the Vehicle Presentation

    • Performing the Vehicle Presentation

  • Step 4 - Demo Drive / Service Introduction

    • Vehicle Presentation Options​

    • Demo Drive Prep and Route

    • Performing the Demo Drive

    • Service Department Introduction

  • Step 5 - Presenting Options

    • Process Review

    • The Multi-quote

    • Presenting the Options

  • Step 6 - Handling Objections

    • Uncovering the Truth​

    • Objections vs Questions

    • Price vs Value

    • THE PPO Approach

  • Step 7 - The Delivery / CSI

    • Pre-Delivery Responsibilities​

    • Basic Feature Introduction

    • Managing CSI

  • Step 8 - Follow Up

    • Why We Follow Up​

    • Contact Types and Methods

The Simply Smart Service Excellence Process Training Series

Screenshot 2025-02-09 at 5.57.56 PM.png

  Service Excellence Process Training Series is our time tested and proven approach to sales.This basic Sales Approach      is pre-loaded allowing you to hit the ground running.

​

   The Steps outlined in the course are as follows:

​

  • Step 1 - THE Greeting

    • Appointments

    • First Impressions​​

    • Trust and Respect

    • Building Rapport

  • Step 2 - The Write Up

    • Write-up process

    • Gathering Customer Info

    • Required Advisor Activities

  • Step 3 - Vehicle Walk Around

    • Performing the Walk Around

    • The MPI

    • Maintenance Plans

    • Confirming Next Steps

  • Step 4 - Status Updates

    • Status Updates

    • Active Delivery

    • Follow Up

The Simply Smart - Sales / Service   Excellence Process Training 

Ready to find out more?

To schedule a no-obligation phone consultation simply call Tim or Mark and have a conversation about how you are doing business today, and how you want to do business going forward.

Tim Marvel 214-801-0903

Mark Herold 832-860-8767

Privacy PolicyTerms and conditions​​

 

© 2020 by Simply Smart Training LLC

​

Email: info@simplysmarttraining.net

bottom of page