Why Simply Smart ?
Simply Smart Training was founded on decades of training and process improvement experience. This includes working with and for hundreds of dealers as well as some of the largest automotive groups in the country.
This provided us with exposure to hundreds of stores and their approaches to doing business. What we discovered was the vast majority of store's processes from the initial greeting to delivery were very similar.
The key difference between the most productive stores and the rest was the most productive stores made the training and on-going development of their people a priority. This empowered their team to deliver a more consistent guest experience which lead to improved client satisfaction. By having more involved team members, the overall store culture and employee retention rose as well.
02. Customizable Content
Every effective training approach begins with content. If everyone is going to be reading out of the same book then we need to ensure that the content is solid and defines a proven approach specific to your store.
Whether you have existing content or you need to have your vision documented and content built, Simply Smart can assist you in getting back to basics or taking your training to the next level by developing relevant training content for your teams.
03. Integrated Video Assessments
Providing information has been the established approach to training and developing your team. However simply knowing the steps does not ensure the Team Member can deliver the desired experience with the customer. By utilizing our exclusive video assessment feature your managers are able view, rate and provide feedback to each of their direct reports delivering a presentation, responding to a guest concern or whatever you choose the scenario to be. This not only provides the Team Member advice on how to improve, but facilitates Manager to Team Member engagement.
The result is your Team Members are more confident and your guest experience is more consistent across the store, improving CSI and productivity.
04. Training Assets
The key to sustained performance in any field is consistent on-going training. One of if not the biggest obstacle to delivering this is time. Most managers are not opposed to training, however they are tasked with the daily performance of their department and having them find time to create, schedule and deliver on-going training sessions can be challenging.
By providing your team with the training assets needed, it easy for your managers to introduce and address a topic or concern. This allows managers to spend less time fumbling with a powerpoint and more time engaging their team, sharing challenges and best practices.
05. The Simply Smart Delivery System
The final piece of the training puzzle is delivering the on-going training and the administrative tasks associated with it. If you don't know the who, what, when and how of your approach to training your people, then how will you know if it is being effective?
If you conduct group training sessions, the Simply Smart Delivery System makes its easy to schedule sessions with a click of a mouse. All paper sign in sheets have been eliminated and replace with electronic sign in forms accessed via the participant's smart phones.
Our exclusive video assessment features allows the trainer or manager to easily provide one-on-one coaching and feedback to every participant.
All development activities are tracked and easily accessible via either desktop or mobile device.