Why Simply Smart ?
01. Experience
Simply Smart Training was established with decades of experience in training and process improvement, having collaborated with numerous dealers and some of the largest automotive groups in the nation. It's safe to say this isn’t our first rodeo. Our experience exposed us to hundreds of dealerships and their business practices, revealing that most of their processes, from the initial greeting to delivery, were quite similar. The main distinction between the most successful dealerships and the others was their commitment to prioritizing the training and ongoing development of their staff. This empowered their teams to provide a more consistent guest experience, resulting in higher client satisfaction. Additionally, more engaged members contributed to a better store culture and improved employee retention.
02. Content
Every effective training strategy begins with high-quality content. To ensure everyone is aligned, it's crucial that the material is comprehensive and customized to your store's established practices. Whether you have existing content or need assistance defining your vision and developing new resources, Simply Smart is here to support you.
The Simply Smart Training Delivery system comes pre-loaded with tried-and-true sales and service processes that can be utilized immediately. Additionally, the platform features an Interpersonal Skill Library that encompasses a range of topics, from enhancing communication skills to time management and fostering positive attitudes to boost personal productivity.
03. The Simply Smart Training Strategy
Knowledge
Confirm Absorption
Verify the Ability to Use Effectively
Maintain the Performance
Traditionally, training and developing your team has focused on delivering information. Lets face it, all Manufacturers have their required training and the focus is always about the completion not what was learned or what can be performed. Merely knowing a product or the steps to a process does not ensure that Team Members can provide the desired customer experience. By leveraging AI, your team can interact with simulated customers in a secure and controlled setting, fostering their confidence and skills while receiving objective feedback for improvement. This method enables Team Members to advance at their own pace, allowing managers to focus on wider departmental objectives. Consequently, your Team Members grow more confident, resulting in a more consistent guest experience across the store, which increases customer satisfaction and enhances productivity.
05. The Simply Smart Delivery System
Now that you have great content, and a process you want to follow, the final key of delivering effective training is having an system to provide an easy to use and interactive experience for your team.. While many organizations use an LMS to assign online courses and track completion rates, this often does not guarantee that team members can effectively apply their knowledge with the customer.
Our approach ensures that your team not only gains vital knowledge but also enhances their understanding through engaging online assessments. They can practice applying what they've learned, including any provided scripts or word tracks, and articulate the content in their own words using our innovative video feature with a unique teleprompter. The training wraps up with a virtual AI simulation where they present a product or service and address inquiries or objections in a timed real-world scenario. Regardless of the result, they receive immediate, system-generated feedback for improvement. All training and development activities are monitored and easily accessible on both desktop and devices.
Ready to find out more?
To schedule a no-obligation phone consultation simply call Tim or Mark to have a conversation about how you are doing business, and how you want to do business going forward.
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Tim Marvel 214-801-0903
Mark Herold 832-860-8767
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© 2020 by Simply Smart Training LLC
Email: info@simplysmarttraining.net