Benefits of having an Effective Training Strategy
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Delivers your training message more effective
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Confirms the users unstanding of the content shared
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Confirms the users ability to delivery the content effectively with the customers
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Facilitates on-going improvement and sustainability
At Simply Smart we believe that more is not always better when it comes to training and have developed a simple and effective approach to developing and delivering content.
The Simply Smart Training Strategy
Effective training is more than just great content it must be delivered consistently and effectively to ensure the user has absorbed the material and can use it effective withh a customer. The Simply Smart Training strategy takes everything good from traditional e-learning and takes it to a whole new level.
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The Content
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Confirm Absorption
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Step 1 of the strategy is to have and deliver the knowledge of the product or service or skill that is being presented. This is usually accomplished via a video about the topic. We utilize a Micro Training approach to effective present the content in under five minutes. By being focused on that topic and not trying to cover the universe around that topic the user can focus on one thing at a time.
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Step 2 of the strategy is to confirm the absorption of the knowledge. This can be accomplisjed via a short quiz or assessment about key items discussed in the video or provided documents. This is where typical online training courses end and offer up a green check mark for a passing score. At this point you are supposed to be a subject matter expert.
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Verify Ability to Use Effectively
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Step 3 is where we separate ourselves from the rest. Now that we know the user has grasped the key points of the content, now it is time to confirm they can use it effectively. This accomplished by first allowing them to practice and rehearse their presentation or responses to real life scenarios via the video practice tool. The final step of the confirmation phase is to challenge themselves with AI simulations where a AI generated customer asks relavant questions about the product and offers up real life objections.
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Maintain the Performance
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Step 4: While learning something new can be fun, it’s easy to feel like you’ve mastered it after just a few tries. Complacency can set in, leading us to cut corners. Without a method to stay sharp, our production and performance may suffer. Mastery is achieved through practice and repetition. To foster continuous improvement, the Simply Smart Training Daily Challenge feature adds an element of fun to practice. Each team member receives an SMS on specific days, allowing them to click a random source generator or spin a wheel to get a product and customer scenario to respond to. The whole process takes less than two minutes, with responses sent to the manager for feedback.
Whether you have existing content or you need to have your vision documented and content built, Simply Smart can assist you in getting back to basics or taking your training to a new level.
The Content
Every effective training strategy begins with quality content. To ensure everyone is aligned, it's crucial that the material is comprehensive and aligned with your store's established practices. Whether you have existing content or need assistance defining your vision and developing new resources, Simply Smart is here to support you.
The Simply Smart Training Delivery system comes pre-loaded with tried-and-true sales and service processes that can be utilized immediately. Additionally, the platform features an Interpersonal Skill Library that encompasses a range of topics, from enhancing communication skills to time management and fostering positive attitudes that boosts personal productivity.
Video Practice
Through the use of the Simply Smart exclusive video practice feature, you can confirm that each team member can actually perform the act or skill discussed in the training session.
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This simple and effective feature allows you to see and hear your team presenting a product or service. You can provide feedback as to how they could improve.
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This allows your team to practice and rehearse how they respond to customer scenarios in a safe zone and get comfortable with their communication skills.
Manager feedback facilitates engagement
Equally as important as practice is the verification that you are practicing something correctly. We have all heard practice makes perfect when actually it is "Perfect Practice" make perfect.
Managers have the opportunity to provide feedback on the uploaded videos to ensure the users are reinforcing the correct action.
AI Generated Customer Simulations
Click to play AI Simulation video
We are proud to unveil the latest advancement in the Simply Smart strategy: AI-generated customer simulations. This groundbreaking feature is a true game changer. With just one click, your team can immerse themselves in authentic customer interactions.
These AI-powered customers engage by asking questions and responding just like real customers. Your team can easily adjust the difficulty level to enhance their skills, they will also receive a system generated score along with tailored recommendations for continuous improvement.
Maintain the Performance - The Daily Challenge
To foster continuous improvement, the Simply Smart Training Daily Challenge feature adds an element of fun to practice. Each team member receives an SMS on specific days, allowing them to click a random source generator or spin a wheel to get a product and customer scenario to respond to. The whole process takes less than two minutes, with responses sent to the manager for feedback.
Click to play Daily Challenge Example
Training Activity Tracking
To expect results from any type of training you must first verify the activity is taking place. To schedule a course is one thing, however to conduct the training and have participants engage is another.
The Simply Smart Training System provides each store with an integrated Training Recap that not only tracks the training sessions held but the completion of both online and video assessments.
The Simply Smart - Training Strategy
Ready to find out more?
To schedule a no-obligation phone consultation simply call Tim or Mark and have a conversation about how you are doing business today, and how you want to do business going forward.
Tim Marvel 214-801-0903
Mark Herold 832-860-8767
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© 2020 by Simply Smart Training LLC
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Email: info@simplysmarttraining.net