The Simply Smart -
Delivery System

Delivery System

The final piece of the puzzle is delivering the on-going development and the administrative tasks associated with it. If you don't know the who, what, when and how of your development approach, then how will you know if it is being effective?

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Scheduling

The Simply Smart Delivery System makes its easy for your managers to schedule group development sessions with a click of a mouse.

This provides your team a view of the month's upcoming sessions with the topics and who will be leading the discussion.

Attendance Tracking

For group sessions paper sign-in sheets have been eliminated and replaced with electronic sign in forms accessed with the participant's smart phones via the training session QR code.

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Training Assets

Each provided targeted session consists of:

Introductory video (3-4 minute long to introduce topic)
Facilitator Guide (Course review with talking points to keep session on track)
Quick Reference Guide (Formatted for recording key points and facilitating activity)
Process Documentation (if new process is being introduced)

Facilitator Guide

When conducting a group session, the Facilitator Guide serves as a general guide to keep the discussions on topic and maximizes the use of everyones time. This guide will provide example talking points to facilitate discussion about identified topic.

Note: The Facilitators Guide will primarily be used by those facilitating the session for the first time, as once they become familiar with the content there would be no need.

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Facilitator Guide

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Quick Reference Guide

Participant or Quick Reference Guide

Participant Guides or Quick Reference Guides is formatted to promote note taking throughout the session and ensure that key points are recorded. These are PDFs that can be easily downloaded and printed as needed. Any activities such as role play scenarios can be added to facilitate an organized activity.

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Quick Reference
Guide

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Quick Reference Guide

Assessments

Each targeted session will include two related class assessments to verify the understanding of the covered material or the ability to deliver the desired skill.

Online Assessment:

The first is an online assessment accessed via their smartphone via the provided QR code. (group sessions only)

This quiz is designed to confirm a basic understanding of the topic discussed.

The results are stored in the site's database and can be retrieved by both the participant or management via training assessment responses link.

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Exclusive

Video Assessments

The second is a video assessment also accessed with their smartphone. This assessment allows the participant the demonstrate their understanding of the course topic by sharing their key takeaways or demonstrating the skill discussed.

(greeting, response to objections, presenting a product, phone skills etc...)

Participant records and uploads the video to the site's database where their manager rates and provides feedback on improvement opportunities.

This allows the manager to provide one on one coaching sessions with each of their direct reports without disrupting their daily routine.

Participant records selfie video via mobile app

Particiapnt previews and uploads video

Video Assessment Reporting Interface

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One on One Coaching Made Easy

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Reporting

All store and department level activities are tracked and easily accessible via desktop Dashboard.

Individuals can view their activity and completion percentages as well as assessment performance.

Managers can view their department's activity in real time with a single click of their mouse via the integrated monthly recap with sorting options by store, date range or individual team member.